Started out with ice maker not working, all the help, hints, videos, nothing fixed the issue. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. This is a horrible company. If you are experiencing issues with your unit, please send me a message at https://lgcommunity.us.com/messages/add with the information below to have service scheduled. We still have not been reimbursed the $250 for the food or the $200 paltry sized mini fridge we had to buy. Bluetooth Headsets, Cell Phones, Smart Watches, and Tablets. I joined the lawsuit, we'll see what happens there, but they don't care. They must repair it or buy-back unrepairable refrigerator. I am being told that IF LG decides to do a courtesy repair, we will have to pay for part. We bought a VERY EXPENSIVE refrigerator in which the cooling system has failed. But reliable means TIMELY repairs and replacements too, and properly taking care of your customers’ losses. The company, National Platinum Service, replaced the compressor and filter. Washers and Dryers, Refrigerators, TVs, etc. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. Good is spoiled and we are at a loss of what to do. 90 Day repair Warranty: Out Of Warranty (OOW) part(s) replaced at a cost to you (the customer) have a 90 day warranty. I’m now looking to other brands for the first time in 15 years. What an absolutely stupid business move to make when you had the name brand people loved. In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. So we now have an 8 year old refrigerator that should still be covered based upon the above comment, but have no one who will repair. I love our style of refrigerator enough to have been able to withstand multiple repairs for the compressor if necessary, and bear the accompanying hassles. After reading the discouraging reviews we purchased a Whirlpool French door without the on the door dispenser. LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. You will open a MyLG account where you can get always get detailed information about your product. The table below is just a typical example*. In order to get the best possible experience from our website, please follow below instructions. the same coverage should be benefited by all our consumers. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Every time something else stops working. We offer convenient appointments that fit your schedule. Warranty: L.G provides a 1-year warranty on the device and 10 years warranty on the compressor. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. Being longtime LG customers, we are HIGHLY disappointed with the product and with the customer service we have received. New LG Scarlet Plumeria No-Frost Refrigerator comes with Ultracool Technology, Linear Compressor, Humidity Controller, Door Cooling+ and 260 Liter Capacity I will never buy LG products for my home again. I don’t love my fridge enough to have to wait AGAIN now that it broke just three weeks after the first repair knowing how much food I will lose and how long I have to wait and live like this again. CSR said I can be reimbursed for both after checking with his manager. We are investigating an LG refrigerator compressor failure lawsuit after reports from consumers that their LG fridge’s linear compressor prematurely failed, necessitating a costly repair. We back all of our work with a promise of satisfaction. My recommendation to potential buyers is stay away from LG appliances. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. an agent will work with you to resolve your issues. Register your LG product for a Chance to WIN A PRIZE. LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." Unless otherwise specified, the LG Warranty Web Site is for your personal and noncommercial use. Customer Service is a joke. coverage to our consumers who purchased a LG refrigerator prior to January 1, While under warranty the ice maker froze and the fill tube cracked. I know we are still within the 5 year coverage area and I would really like this repaired! I received the check quite promptly. That means from five years from the date of purchase, LG fully covers both parts and labor related to … If you cared about us, you would let us find our own service and pay them directly for their repairs. example, if it is now June 1, 2019, and you purchased your refrigerator on June I look forward to your reply for any help. We are having a fight with LG now over our LG LFXS29766 (French Door Refrigerator). * Coverage begins from the date of the purchase. Have had 5 repairs, going on 6 which won't happen until December. “Even if a repair is performed, [the Kenmore refrigerator] … remains substantially certain to fail within two to three years because LG and its authorized technicians use the same defective parts as replacements,” the plaintiffs said. This involves FOOD! During the additional warranty period, it does not cover any part such as … In other words, they have to give you your money back minus depreciation. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. LG Premium Care provides a cost effective way to get your products back up and running quickly. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. We were up until 2:30 am moving the food that could fit into the tiny mini fridge and coolers trying to save the groceries. USE OF SITE, PERSONAL AND NON-COMMERCIAL USE LIMITATION. Lifetime access to detailed information about your product from your MyLG Account. Now - in March 2018 it is no longer cooling. Our story: We have the French Doors refrigerator with the extra drawer between doors and bottom freezer. If repair warranty extended its labor portion of the warranty to 5 years for its cooling According to the LG refrigerator compressor defect class action lawsuit, the compressor defect typically manifests within the first two to four years in the life of the refrigerator. The last case number they gave me is TCC200909812640. You can choose to extend your product coverage by 1, 2, or 3 years to avoid costly repairs. Remember to really feel no … But it's fine, I'll stick to American products from now on, as long as I can. I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? Not because it will always cost more than that, but because you cut it so close to the margins and the attitude it sets with the shops. * Diagnostic fee subject to change over time. Much cheaper for you in the long run. Alibaba.com offers 808 lg refrigerator compressor warranty products. When, on occasion, cooling system issues may arise, we take good care of LG customers. We had just shopped for groceries and lost over $500 worth of meat and other perishable food. JavaScript appears to be disabled in your browser. Waited through the weekend nothing. I have photos of the water leaking out of the ice maker on the door as well.” I bought my French door LG refrigerator in Jan 2018. I don't understand why is so hard to help a 20 yrs value LG customer. This LG refrigerator comes with everything that one can expect from a refrigerator but yes, with a bigger price to pay. That I can empathize with. UNACCEPTABLE. Price: US $209.98. Had to call a LG repair shop to fix it costing $500.00 . Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. We have kids so not having a refrigerator for a month is not an option. They know, too. Select one of the following: Not Applicable . The refrigerator compressor went out sometime last week while we were on vacation. Related: Menards - Lg Electronics Refrigerator Review from Chicago, Illinois. This is unacceptable and I will not put up with this. By creating this account, you will have lifetime access to your owners manual, product support, warranty information, order history and subscriptions. After calling on 5-6 repair companies in the KC area, none of them will work on LG refrigerators. I started the online claim process through LG website for the refrigerator but it won't let me "continue" as it states it's "out of warranty" which is not true, the compressor is covered for 5 years! we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . They don't care that you threaten to not buy their product. Get your questions answered about product setup, use and care, repair and maintenance issues. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. How many others like me are out there that are angry enough to do the same? If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). store in which you purchased the unit, available when contacting an agent. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. This LG refrigerator has a capacity of 668 L, which is sufficient for a family with 5-7 members. I know they aren't going to fix it. Call 866-558-2559, customer care is available 24/7, 364 days a year, (except December 25) simply call to schedule service. Need to setup repair for your mobile device? LG will cover the part(s) and installation of the part(s) only for 90 days from the original installation date. Wasn't it to cover parts/labor 5 extra years because those models are bad? Item Information. WHIRLPOOL® REFRIGERATOR WARRANTY ONE-YEAR FULL WARRANTY For one year from the date of purchase, when this refrigerator (excluding the water filter) is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation will pay for FSP ® replacement parts and repair labor costs to correct defects in materials or workmanship. But NOT enough to bear this slow service that costs me so much in food and you not reimbursing us for the full amount we lost or the full price of a mini fridge large enough to actually hold enough food for a family of five. You cap the reimbursement to not compensate for the amount of food that fits in your style of fridge. And I JUST went shopping two days ago spending over $400 believing it was now safe to rely on the repairs. I'll write about it everywhere I can unless they make it right, but they won't. Both are not working due to main mechanical part failures. How many millions of dollars will you lose now that your most loyal and long-term customers are never going to buy your brand again? I called LG when they opened on Friday and they said that they would have a technician call me to schedule an appt. I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. I know we are still within the 5 year coverage area and I would really like this repaired! How about you provide more repair personnel in our area! The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. No longer does LG mean top quality and reliable. … Bad compressor allegedly, replaced twice. Our fridge stopped cooling <4 years after purchase. Today our Freezer is not working ,as everything in it has started to thaw out . This 90 day warranty is for the specific part(s) that failed and were replaced during the original service call. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. A wide variety of lg refrigerator compressor warranty options are available to you, such as certification, type. I am waiting over a week to have a technician come to look at our refrigerator as we think it's the compressor. I don't understand why is so hard to help a 20 yrs value LG customer. Sign In with Twitter I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. Service must … Need Help? 1 viewed per hour. It's 4 yrs old. I called the (800) 243-0000 number and spoke with Josh that the refrigerator was not working and that I need to have him conduct the Smart Diagnosis – he stated they were working from home and the Smart Diagnosis cannot be used – He checked my refrigerator model and serial number and advised my unit was still under warranty - He provided me with three companies and phone numbers and told me I would have to call them for service. Need to setup repair for your appliance or other electronic device? My LG compressor died as did everyone’s , but it was manufactured in 2012 and the compressor was still covered under warranty. Finally, create a MyLG account by choosing your password. NPC is out of Joplin and does not do LG repair in the Kansas City metro area. Getting your product repaired or replaced is simple, fast and stress-free. and LG is deserting it’s customer base. In fact, LG refrigerators are backed by five-year warranty on the cooling system. Gas/Gas Charging will be charged to the customer. The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. July 4th my $2000 French door fridge with all my party food inside stopped working and while a technician came quickly he didn’t know what was wrong and took the fridge away. Enter your product model number, serial number and your information. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. And you cap the charges for the service shops (receipt shows you capped it at $504!) You are not reliable. I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. However, don’t assume that LG will run and try to help you right away. Count on the expertise of LG Direct Service even when your product warranty has expired. LG has a serious problem of support in the U.S. LG does not have the technicians, poor support in parts for 3rd parties (if we can ever get anyone to show up?) They already got your money. The compressor was replaced 5 days ago on Friday 1/4/2019. We purchased this refrigerator on June 6, 2018 from Home Depot. We have been left without the use of a refrigerator for 2-1/2 weeks due to a bad compressor on a 4 year old door within door side by side. Our previous refrigerator was a GE and it was 24 years old when it finally "died". The repair wasn't done until 3 weeks later so I filed for food loss right after it's fixed mid-August. You try to live without a refrigerator. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . Why A&E continues to come is beyond me. Cost of a Plan is usually less expensive than a single repair. period policy for all of its refrigerators on January 1, 2018. The linear compressor broke in July. LG Service has gone down the tubes. A technician has come to our house a few times now. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. Samsung. This warranty cover Compressor only. If you need a repair due to mechanical or electrical failure, parts and labor costs are covered and there are no deductibles. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. Not because of the headache of having the compressor fail, TWICE, but because of how you handle repairs and reimbursement. Some consumers are furious that their repairs weren’t covered under LG’s much-touted 10-year linear compressor warranty. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. Things break. (English) LG Refrigerator-Freezer. © LG Electronics. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. The new Refrigerator Support LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. You are responsible for regularly reviewing these terms and conditions. Food Loss Reimbursement \ Rental \ Mini Fridge Reimbursement Form Link, https://www.lg.com/us/support/reimbursement. For out-of-warranty repairs, LG has a flat diagnostic fee* that will be waived if you decide to proceed with repair services. I purchased an LG refrigerator AND dishwasher at the same time 2/2016. Lg sucks my refrigeratori bought NEW went out after 6months lost about 700 worth in meats,they sent someone out to repair the compressor here 3months later it just went out again lost about 500 in meats.its been we contacted them they said someone will contact us in 24/48hrs..5 days later still no call,so we called them back no sorry no nothing except we won't be able to get anyone out until January 8th,which means I'm gonna be out of a refrigerator for three weeks in total this time around.. they don't care about you after you purchase there products,you are just screwed!!!! In fact, LG refrigerators are backed by five-year warranty on the cooling system. Extend your product coverage by 1, 2, or 3 years to avoid costly repairs. Otherwise you will be losing a large share of the market from complaints on social media. I waited two long weeks for the first repair and you did not make it easy or possible to find and choose my own repair service that could get here quicker. And I was one of your most loyal and patient customers! LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. After consideration, we thought Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Thank goodness we live within 5 miles of the store! Five days later I am without a refrigerator and freezer again and have lost $200 -$250 in groceries. (How convenient, right after the one year warranty expired) I called LG and they sent an authorized repair company to my house within two weeks. Hard to get delivery on a large unit now - fortunately it was in stock at our local Lowe's, the kind clerk had it loaded on a truck ready to go out. I was told LG will reimburse for it, until know I have not being able to submit my claim. Where there is one there are thousands. So frustrating! But guess what, 3 weeks later and it broke AGAIN. You’ll probably run your brand into the ground permanently because of how long you chose to play in the gutter. Every time something else stops working. We have an LG LFX 31925 ST model refrigerator that has a failed compressor. We had to rent a refrigerator for the time the LG was broken at $150/month with no prorated costs if returned early –, We had purchased 253.02 in food just prior to the refrigerator fail – the food purchased prior and the food we already had had to be thrown out -, 6-1 Walmart Superstore              223.65, 6-7 Publix Supermarket               29.37, https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits, I have an LG refrigerator that is only 2 years old and the compressor went out. Only got worse, the freezer quit staying cold enough. May have to get a lawyer to help me help them see the light. If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. All Rights Reserved 2021. is needed*, please call our Customer Interactive Center at 800-243-0000 where We can help. No Interest if paid … Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). You will be offered an LG premium care protection for your product. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. It looks like you're new here. required for all units. Now on second complete failure. NoFrost. LG Refrigerator Used Compressor TCA36411702 AP6801558 60 DAY WARRANTY . A week later after he came for the 2nd time the refrigerator has stop cooling at all. I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? Please have the receipt or invoice, from the A few of these renowned brands include LG, General Electric, Maytag, Samsung and Whirlpool, which have gained the customer’s trust. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. I also have an LG TV I'll keep my fingers crossed that it will not break down prematurely. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. I am sooooo frustrated! Luckily, LG has a 10 year sealed system warranty on most refrigerators. ** Proof of purchase will be We use genuine LG replacement parts exclusively. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! gbb39dsdz. I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. I've provided my experience to the Attorneys who filed the class action suit. Sign In with Facebook. Won't stay cool longer than a week. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Get the latest information about your LG warranty, Please choose an item from the list below, Copyright © 2009-2021 LG Electronics. If you want to care for your freezer and lessen the chances of spending on repairs, follow these simple maintenance and care tips. I hope you see how bad your customer service choices have been. This isn’t like a dishwasher. I have a 2013 LG refrigerator. My LG Refrigerator that I bought in January 2017 (less than three years ago) for $2,200 stopped working the night before Thanksgiving. Lg Refrigerator Compressor Warranty Manufacturers, Factory, Suppliers From China, We believe that a passionate, revolutionary and well-trained team should be able to set up very good and mutually useful business relationships along with you soon. I haven't had use of this fridge since Sept. 11. These models also come with a seven-year limited parts warranty that covers the sealed system parts, such as the condenser, evaporator and compressor. Condition: Used “ This item was removed from a non-working recycled machine that has been diagnosed and tested, that ”... Read more. Contacted LG and guess what they said...it’s Lowe’s issue. They said they'd reimburse the mini fridge I bought, nothing yet. It is looking like we will not have a fridge for over a month. A technician has come to our house a few times now. We had to wait almost two weeks for a repair. Really? If social distancing continues to be recommended after the stated period, the warranty may be extended further to responsibly care for our LG customers and their products.
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