They make their compressors run on Benzene and mineral oil vs Freon, which is damaging to the icemaker and fan. Repairman states the LG compressor is not working. We bought a brand new Kenmore Elite refrigerator 12/15/17. Apparently now the repair company contracted to do warranty repairs will submit the report to LG and then in a few days, LG will decide if they are going to fix it or send a new one. Tech is here now. Year and Half Compressor Died! Even if they fix it yet again, I don’t trust it as I have read too many complaints of the same thing. It’s disgraceful. Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible. fridge and that’s ALL. Getting in touch with someone at LG, someone to actually schedule an appointment, and getting someone to come out to repair it is a major task all in itself. So here we go again!!!! Wouldn’t this be a new form of stealing people’s money? Don’t buy this product! I told them they were insane. We can not believe that a fridge with a price tag of $3,999.00 should have failed, and I have learned that LG did discontinued this model for failed compressor issues. LG just has not stepped up on this. Sign me up. Now I find out about the problem LG has with the compressors. Anyone try this with success? We purchased our Sears Kenmote Elite three years ago. Very said that the crappy $150 frig I had before getting and LG lasted for 19 years and I sold it still running! Purchased Labor day sale from RC Willy in 2016. Lg wanted us to wait at least a week for a repair person to come I said that was unacceptable and managed to get somebody here today. She told me that she can set up a technician to come out and if the problem is the compressor they will replace it at no charge even though I am outside the warranty. The compressor had gone out after less than 4 years. I believed the repairman when he told me it really can’t ever be fixed. Ideally, temperatures should be 0 …   |   It,s now May 5, and the warranty people finally called and set an appointment to come out on Monday, May 8, between 3-5 pm. I doesn’t $3000. We bought the refrigerator 3- years ago and never knew of the poor quality with the purchase. Bad products Bad service. EXTENDED WARRANTY SHOULD BEGIN AT LEAST YEARS AFTER WE HAVE REFRIGERATORS AND THE LIKE. Thus far, this has not been the experience with this LG product. Been waiting for a new one. Is LG reimbursing owners? They really have no intention of correcting this problem. Called LG and they gave me their certified repair service for my location. 3 year extended warranty is gone plus the original cost of purchase at Sears. I keep calling Customer Service and get a message saying call volume is too heavy and to call back later. I get cancellations via text. Same here, I called a local appliance technician today and he confirmed that my compressor also failed. Tried calling Sears. One company noted that their refrigerators are poorly made and the compressors are pure crap. No communication on when we might expect to receive parts and repair. Repairman declared my fridge dead 2 days ago. Still fuming over my last post earlier this morning…Have been waiting to hear back from LG (Lazy G**ks) and I can tell right now I’m gonna get screwed….They have no one in my area of this desert valley of millions of people,that want to fix this junk. Ridiculous. Absolutely the worst appliance company ever! First it was the ice maker that was slowing down with ice production, then the fan stopped working…now it is a dead compressor. $266 for the repair in 3 weeks. I ended up holding her head over the toilet all night on Christmas Eve while she vomitted the bad meat she had eaten hours before into the toilet. Your refrigerator can cost you money in more ways than just repairs. 11 months later same issue. Food was gone and floor damaged due to water leak. Wow. Everything had thawed so I threw it all away. Don't forget to take into consideration the best refrigerator brands. Is it Worth Replacing a Compressor on a Refrigerator? And I don’t have much confidence that this will be repaired anytime soon and that this won’t happen again. Had it not been for the failure of the compressor the food would not have spoiled. $500 in labor costs. We will update the article with any major case developments or settlement news! When I call the Loews Service Advantage I am told to call the service company that does not answer the phone – voice mail only. That said, refrigerator's with the freezer on the top are more efficient than side-by-side models. These should be recalled or a class action needs to happen to help the many damilies negatively impacted by this. I always thought LG was a quality company that backed their products. We were charge $120 for a diagnostic that was wrong because the wrong parts were ordered that we waited a week for. Looking to get a hold of LG to get this handled as 2 years for a $1,900 fridge is just ridiculous. You can benefit by having your compressor replacement the manufacturer at a zero cost. Add me to the lawsuit list because I am definitely suing. WONT BUY ANOTHER LG APPLIANCE EVER!!! LG Class Action Says Compressor Defect Causes Refrigerator Failure, https://www.lgfridgesettlement.com/submit-claim.php, https://topclassactions.com/lawsuit-settlements/lawsuit-news/860317-lg-class-action-says-refrigerator-compressor-defect-spoils-food/comment-page-15/#comment-736451. – I have a ceramic kitchen floor, guess it’ll be worse if wooden one. This is the double French door model. fridges used to last 25 plus years but now you are lucky to get 3 years out of them but they cost more than $3,000!!! I am having the same issue. It has taken until Thursday 7/26/18 when the repair man finally came to our house after Sears continued to make and reschedule the appointment six different times. In Aug 2018, my compressor went out, food spoiled. I definitely want to become a class member in this . It’s a shame. There is an implied expectation that this refrigerator would last longer than a year. The same thing happened to us!! Any suggestions or advise please . “LG had a duty to disclose the Compressor Defect based upon its exclusive knowledge of the Compressor Defect – a material fact that, had it been disclosed to consumers (including Plaintiffs), would have resulted in consumers not purchasing their Class Refrigerators,” the LG class action lawsuit states. We’re still without a fridge after waiting 3 weeks and no call yet. From what I’m reading, I’m better off cutting my losses, buying another brand, keeping the receipt, and being added to this lawsuit. I agree LG should stop building refrigerators, however America should quit buying these Korean products. The most it should cost is one forth the price. My last refrigerator was an JenAir by Maytag. Waited a few days for that all for the tech to install and the next morning the entire fridge was at 70 degrees. I should have known when the display of the refrigerator started to peel off after only having the fridge for a week, that it was a piece of trash! My LG refrigerators compressor went out on Sept 17. They treat their service providers worse than they do their customers. I was told yes and that my complaint would be forwarded to the appropriate people. Getting very frustrated. It’s ridiculous and I think this case needs to be reopened. I paid the diagnostic fee, labor cost etc: A year later the same thing happened. We purchased our LG refrigerator in July 2016. This total bill will be at least $400 to replace the compressor …